Call Flow Customer Experience Design Customers Exercises 
Myra Golden
OCTOBER 4, 2016
I do this exercise from time to time, whenever my mood needs lifting. When you are speaking with your employees about their customer service approach, be sure to not just focus on what they are doing wrong. You had a tough customer there with Ms. It’s cloudy and there’s a light breeze. I had to focus on what is right, right now.
Myra Golden
OCTOBER 4, 2016
I do this exercise from time to time, whenever my mood needs lifting. When you are speaking with your employees about their customer service approach, be sure to not just focus on what they are doing wrong. You had a tough customer there with Ms. It’s cloudy and there’s a light breeze. I had to focus on what is right, right now.
Expert insights. Personalized for you.
40 
Let's personalize your content