NobelBiz

MARCH 22, 2021

While business owners must consider their own goals when selecting the best technologies, having a CRM is one of the cornerstones of high performance in contact centers. But what are the most important functions to look for in a CRM for Customer Service? Why is CRM a Must-Have in Customer Service?

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CRM Customer Service Contact Center Software Contact Center 52

NobelBiz

FEBRUARY 27, 2024

This strategic call routing is essential for improving both customer satisfaction and the overall efficiency of the call center​​. RELATED ARTICLE What Is ACD – Automatic Call Distribution System? One of the primary advantages of CRM integration with contact center technology is call flow management.

Call Center 104

Call Center Tools Contact Center Net Promoter Score 104

NobelBiz

JANUARY 17, 2022

This indicator enables to: Predict the processing time of incoming call flows in real-time and hence attempt to decrease client wait times; Estimate and adapt the contact center’s activity load; Organize the teams in accordance with this load (staffing forecast).

Average Handle Time 52

Average Handle Time Contact Center Management Call Center 52

NobelBiz

APRIL 18, 2022

It also consists of the flow of agents and their activities through the call center. And while call center management is important, it’s not easy to implement. Contact Center Technologies Before you can get to efficiency, you have to create a whole new call center environment.

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Call Center Contact Center How To Gamification 52