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That Time When the McDonald’s Happy Meal Didn’t Make My Daughter Happy

Myra Golden

Me, the Customer Service Queen didn’t even notice. It just so happened that 5 weeks to the day from this muted drive-thru experience, I was scheduled to deliver a keynote at Hamburger University , on the campus of the McDonald’s worldwide headquarters outside of Chicago. How do your employees make your customers feel?

article thumbnail

That Time When the McDonald’s Happy Meal Didn’t Make My Daughter Happy

Myra Golden

Me, the Customer Service Queen didn’t even notice. It just so happened that 5 weeks to the day from this muted drive-thru experience, I was scheduled to deliver a keynote at Hamburger University , on the campus of the McDonald’s worldwide headquarters outside of Chicago. How do your employees make your customers feel?