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Four Key Considerations for Adopting AI for Debt Collection

Interactions

Automation and artificial intelligence (AI) are making significant changes to the way the financial services industry handles consumer credit. A well-designed virtual assistant can help agencies automate call flow and reduce errors made by collection agents. 4) Productivity.

article thumbnail

Four Key Considerations for Adopting AI for Debt Collection

Interactions

Automation and artificial intelligence (AI) are making significant changes to the way the financial services industry handles consumer credit. A well-designed virtual assistant can help agencies automate call flow and reduce errors made by collection agents. 4) Productivity.

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Call Center Dialer Software: Optimization Best Practices

NobelBiz

Without even diving into the technology or settings, the simple fact of introducing an autodialer in its most simplistic form can bring a tremendous return on investment. Answering machine detection is adjustable to either disconnect a call or drop a pre-recorded voicemail. If you have 15 agents, that is a total of 11.25