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Four Key Considerations for Adopting AI for Debt Collection

Interactions

Automation and artificial intelligence (AI) are making significant changes to the way the financial services industry handles consumer credit. A well-designed virtual assistant can help agencies automate call flow and reduce errors made by collection agents.

article thumbnail

Four Key Considerations for Adopting AI for Debt Collection

Interactions

Automation and artificial intelligence (AI) are making significant changes to the way the financial services industry handles consumer credit. A well-designed virtual assistant can help agencies automate call flow and reduce errors made by collection agents.

article thumbnail

Call Center Dialer Software: Optimization Best Practices

NobelBiz

Without even diving into the technology or settings, the simple fact of introducing an autodialer in its most simplistic form can bring a tremendous return on investment. Not having a proper call-back infrastructure: Take the time to work out the call flow of inbound calls.