Uniphore

JANUARY 21, 2022

Conversational AI and automation are rapidly modernizing today’s healthcare consumer experience. In fact, research shows that more than 70 percent of members believe shorter hold times would improve their engagement.* Just how much can conversational automation improve employee efficiency? That’s a serious improvement.

Healthcare 147

Healthcare Net Promoter Score Self Service Call Flow 147

NobelBiz

FEBRUARY 22, 2023

As the key to customer relations between companies and consumers, the contact center and more specifically agents, must respect a perfect showcase of a brand for the outside world. The Average Handling Time (AHT) Call centers are an excellent investment when it comes to customer care, whether you are assisting your staff or your consumers.

Abandon Rate 52

Abandon Rate Average Handle Time Contact Center Call Center 52

NobelBiz

FEBRUARY 15, 2023

As the key to customer relations between companies and consumers, the contact center and more specifically agents, must respect a perfect showcase of a brand for the outside world. The Average Handling Time (AHT) Call centers are an excellent investment when it comes to customer care, whether you are assisting your staff or your consumers.

Abandon Rate 52

Abandon Rate Average Handle Time Contact Center Call Center 52

NobelBiz

MAY 9, 2023

By automating the dialing process, dialers can connect agents to customers quickly, reducing wait times and keeping agents engaged. For example, preview or automatic preview dialers can show client information to the agent before the call is dialed. We understand that outbound calls are a vital part of your business strategy.

Call Center 98

Call Center Software Contact Center Software Contact Center 98