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That Time When the McDonald’s Happy Meal Didn’t Make My Daughter Happy

Myra Golden

SEPTEMBER 7, 2016

I actually hadn’t even noticed the lack of verbal communication. Me, the Customer Service Queen didn’t even notice. Other than the voice coming through the drive-thru speaker, there was no verbal communication. Customer Service eLearning – 10 courses to improve the way your employees talk to customers over the phone and email.

Call Flow 56
Call Flow Video Training Interaction 56
article thumbnail

That Time When the McDonald’s Happy Meal Didn’t Make My Daughter Happy

Myra Golden

SEPTEMBER 7, 2016

I actually hadn’t even noticed the lack of verbal communication. Me, the Customer Service Queen didn’t even notice. Other than the voice coming through the drive-thru speaker, there was no verbal communication. You know why I didn’t notice? Because rote interactions like this are so common that this felt like the norm. .

Call Flow 40
Call Flow Video Training Interaction 40
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