Myra Golden

APRIL 11, 2023

This could involve training on product knowledge, customer service skills, and communication techniques. My Customer Service Master Class might be a good fit for training on soft skills. AI can free your agents to focus on complex customer issues and provide personalized service.

Strategy 52

Strategy Contact Center Average Handle Time First Call Resolution 52

Myra Golden

SEPTEMBER 7, 2016

I actually hadn’t even noticed the lack of verbal communication. Me, the Customer Service Queen didn’t even notice. Other than the voice coming through the drive-thru speaker, there was no verbal communication. Customer Service eLearning – 10 courses to improve the way your employees talk to customers over the phone and email.

Call Flow 56

Call Flow Video Training Interaction 56

Myra Golden

SEPTEMBER 7, 2016

I actually hadn’t even noticed the lack of verbal communication. Me, the Customer Service Queen didn’t even notice. Other than the voice coming through the drive-thru speaker, there was no verbal communication. You know why I didn’t notice? Because rote interactions like this are so common that this felt like the norm. .

Call Flow 40

Call Flow Video Training Interaction 40