NobelBiz
FEBRUARY 14, 2023
Measure current dead airtime: To reduce dead air time effectively, you first need to know how much disquiet time is occurring in your current interactions.Through call recording and analysis tools. Use call recording and analysis tools to obtain data on disquiet time.
NobelBiz
JUNE 1, 2021
When you employ contact center as a service (CCaaS) software, you enable your call center employees to better their work and boost your bottom line by optimizing the client experience. It refers to cloud-based software solutions used by call center personnel to give a better overall customer experience.
NobelBiz
APRIL 18, 2022
This technology is based on the compatibility of company software that centralizes all customer information and the call management system of contact centers. Contact centers benefit from a versatile solution when using an interactive voice server, as they can: Control call flows.
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