50% of Call Centers Cite Jump in Digital Channels During Pandemic
NobelBiz
SEPTEMBER 15, 2021
The current report begins by clearly stating that the age of brick-and-mortar call centers is finally over. It’s been decades since the idea began being floated in the contact center space. The remote call center was forced to fruition by the COVID-19 Pandemic and maybe we should all be grateful for it.
Let's personalize your content