ViiBE Blog

AUGUST 17, 2021

Why should you think about implementing customer experience management measures, and how can you track all the data needed to develop practices that will improve the journey of your customers? What's the meaning of customer experience management (CEM)? Why track customer experience analytics?

Customer Experience Management 52

Customer Experience Management CEM Customer Experience Management 52

Lumoa

MARCH 24, 2022

Setting survey response rate benchmarks can help you assess the performance and overall growth of your customer experience management (CEM) system. We’ll also share the areas of your CEM system you can record and provide general steps to help you benchmark your performance. What Is Your Survey Response Benchmark?

Survey 208

Survey CEM Net Promoter Score Effort Score 208

Experience Matters

APRIL 7, 2015

Once again we had a great group of nominees, making the scoring difficult for the judges. In its third year, these awards recognize companies that provide products and services that help companies improve the customer experience they deliver. These insights help our clients make informed, data-driven business decisions.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

SurveySparrow

JULY 31, 2023

It’s like having a personal detective who listens in on all those conversations and helps you level up your customer service game. Speech analytics focuses on analyzing spoken interactions between customers and call center agents. Customer Effort Score (CES) CES measures the ease of doing business with a company.

Analytics 52

Analytics Social Media CEM Effort Score 52