Call Center Call Recording Customer Voice Feedback 
CX Journey
NOVEMBER 28, 2018
Artifacts, including call recordings, videos, invoices, receipts, pictures, documents, screenshots, etc. You must use feedback, data, and metrics to do that. The world is now awash in data, and we can see consumers in a lot clearer ways. Max Levchin, PayPal co-founder.
GetFeedback
JANUARY 19, 2020
As my trip progressed, I got email requests for feedback at each step. If I just wanted to give feedback to Expedia or the hotel, I’d probably drop out at this point. . Suggestion: make the choice of survey methods part of the customer profile. Think “Survey+” for Customer Feedback. Surveys are highly versatile.
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