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Call Center optimization: Tools and best practices to increase performance

NobelBiz

FEBRUARY 27, 2024

Call center optimization is a strategic approach that focuses on enhancing the efficiency and effectiveness of call center operations. When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service.

Call Center 105
Call Center Tools Contact Center Net Promoter Score 105
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12 Top AI Conversational Platforms For 2021

SurveySparrow

SEPTEMBER 28, 2021

Enhance Employee Experience. Using conversational ai platforms, adequate data is put directly into the hands of the employees. This enhances employee experience big time. We’re pretty sure you won’t remember traditional calling centers while using Replicant’s voice assistant. . But that’s it.

Chatbots 52
Chatbots Social Media e-support Analytics 52
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