Magellan Solutions

MAY 16, 2024

Deloitte believes using an outsourced call center is vital to delivering exceptional customer experiences. An outsourced call center can be your secret weapon for delivering exceptional customer experiences. Keep outdated in-house call center operations from holding you back.

Call Center 52

Call Center Average Handle Time ROI Omni-Channel 52

NobelBiz

JANUARY 16, 2024

Are you struggling to boost customer satisfaction, enhance agent efficiency, or increase lead generation in your contact center? So, as a call center owner, manager or supervisors how do you tackle these difficult challenges and improving the overall performance within your contact center?

Call Center 52

Call Center Contact Center Contact Center Software Call Recording 52

Optimove

MARCH 10, 2022

It’s especially true when this client is a telecommunications brand. By adopting Optimove’s CRM Marketing Hub, Melita has observed significant improvements in key metrics, including: Doubled number of campaigns surpassing the 290 monthly messages. The results? Reduced campaign launch time from 4.5 hours to 10 minutes.

Brands 52

Brands CRM Telecommunications Call Center Solutions 52

NobelBiz

MARCH 22, 2021

Fortunately, the unmistakable rise of digital technology has enabled the use of revolutionary cloud-based solutions. These solutions provide the ability to handle inbound and outbound calls through Internet-based telecommunication systems. IVR Customers in an IVR system can choose options by pressing numbers.

CRM 52

CRM Customer Service Contact Center Software Contact Center 52

NobelBiz

MARCH 23, 2022

This is why, among other things, it is intended to guide the choices of call centers in terms of investments. You might also be surprised by the amount of tasks your current contact center solution automates for you. Onboarding Process : Recruitment and training are part of your calls center activities.

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52