Magellan Solutions

MAY 16, 2024

As businesses seek to streamline operations and enhance customer experiences, outsourcing solutions, such as offshore call centers and outbound call center services, have gained significant traction.

Call Center 52

Call Center Average Handle Time ROI Omni-Channel 52

Optimove

MARCH 10, 2022

It’s especially true when this client is a telecommunications brand. By adopting Optimove’s CRM Marketing Hub, Melita has observed significant improvements in key metrics, including: Doubled number of campaigns surpassing the 290 monthly messages. The results? Reduced campaign launch time from 4.5 hours to 10 minutes.

Brands 52

Brands CRM Telecommunications Call Center Solutions 52

NobelBiz

JANUARY 16, 2024

According to Forbes “call center metrics are a vital source of truth when it comes to finding answers to important questions such as “Are your customers happy?”, “Are you providing better support and service than your competitors?”, and “Do you have the right people and technology in the right places?”

Call Center 52

Call Center Contact Center Contact Center Software Call Recording 52

NobelBiz

MARCH 22, 2021

Fortunately, the unmistakable rise of digital technology has enabled the use of revolutionary cloud-based solutions. These solutions provide the ability to handle inbound and outbound calls through Internet-based telecommunication systems. IVR Customers in an IVR system can choose options by pressing numbers.

CRM 52

CRM Customer Service Contact Center Software Contact Center 52

NobelBiz

MARCH 23, 2022

You might also be surprised by the amount of tasks your current contact center solution automates for you. There is no limit to how automation could be helpful, especially when you factor in metrics like agent efficiency and cross-selling. How to Evaluate your contact center solution Income?

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52