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Infographic – AR in Customer Service

TechSee

This has proven to be especially beneficial in the areas of field service, contact centers and self-service. . Field service. AR remote assistance has been proven to increase First Call Resolution by 20% and decrease the need for technician dispatched by 17%. Self Service.

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Rather face a dentist’s drill than hold for customer service? You’re in good company.

TechSee

To gauge consumer sentiment about self-installation, a comprehensive survey was conducted to learn more about consumer experiences and preferences when installing new home electronic devices. 75% chose self-service as the preferred method of device installation.

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AI bringing efficiency, convenience and better decision-making to Customer Service

TechSee

AI can be highly effective in assisted service mode – to route customer inquiries, help agents interpret inputs, and assist the agent with decision support tools – or in self-service mode – where the customers interact exclusively with bots that are able to guide them to self-resolution – or even a hybrid of the two.