ShepHyken

FEBRUARY 26, 2023

Each week, I read many customer service and customer experience articles from various resources. 8 Ways to Enhance Your Call Center Customer Experience by Eric Sims (CustomerThink) In today’s business landscape, providing an exceptional customer experience is essential to the success of any company.

Customer Service 62

Customer Service Call Center Ecommerce Call Center Experience 62

Interactions

JANUARY 23, 2019

The Dreaded Phone Tree: The Dual Tone Multi Frequency or DTMF phone tree is a relic from the 1950s that customers still face when they call their CSP. Endless Hold Times: After struggling their way through the self-service DTMF phone tree, customers are often then dumped into a call queue where they wait.

Wireless 48

Wireless Self Service Call Center System 48

NobelBiz

OCTOBER 30, 2020

Call center customer service has a strong bearing on customer satisfaction and your business as a whole. So, improving call center customer service becomes necessary in order to make your business stand out. Give your customer a real persona by building a character for your customer.

Call Center 52

Call Center Customer Service How To Net Promoter Score 52

CSM Magazine

JUNE 27, 2022

Many businesses fail to realize that a customer’s experience will always trump your products’ quality, affordability, and convenience. If someone reaches out to a customer service rep and isn’t treated correctly, they won’t hesitate to sever ties. Use Personas To Further Understand Every Customer.

Customer Experience 52

Customer Experience Social Media Customer Service Representative Call Center 52