The Future of Intelligent Decision Support Systems in Contact Centers
TechSee
AUGUST 14, 2018
Agents performance is closely monitored, and their actions have business and financial implications, such as dropping a sale, dispatching a technician unnecessarily, losing a customer, or worse, setting off a social media backlash over a bad experience. In customer service, it helps the IDSS see the problem, as a virtual agent.
95 
Let's personalize your content