ViiBE Blog

AUGUST 2, 2021

Automotive , Construction , Energy , Insurance , SMB , Transport. Customer relationship management (CRM) is a broad system of different products and services that enable effective management of customer interactions across an organization. How CRM integrations strengthen your call center. Natalia Barszcz. August 2, 2021.

CRM 52

CRM Call Center e-support Social Media 52

TechSee

FEBRUARY 27, 2018

This on-demand model is revolutionizing commercial behavior and has been rapidly adopted by consumers everywhere, transforming industries such as ground transportation (think Uber or Lyft), travel (think Airbnb), grocery (think InstaCart or GrubHub), and freelance labor (think Upwork or Fiverr).

Customer Service 116

Customer Service Call Center e-support Contact Center 116

TechSee

JUNE 25, 2019

Companies use facial recognition to identify customers and computer vision AI to compare images of damage with photos of objects already in their systems to calculate the cost, while gauging the urgency of the scenario in order to process the claim as quickly as possible.

Technology 122

Technology Customer Service Contact Center Gamification 122

Magellan Solutions

SEPTEMBER 9, 2021

Often, CRM software integrates all your customer service systems. . But in an omnichannel contact center , it uses a smart call router that can use customer details and their history. This helps the system to match them up with the best agent to solve their issue or the right department right away.

Omni-Channel 52

Omni-Channel Contact Center Call Center Customer Journeys 52