TechSee
AUGUST 14, 2018
In customer service, it helps the IDSS see the problem, as a virtual agent. The agent’s cognitive focus shifts from the mechanics of each step of the process to the big picture — satisfying the customer. .
TechSee
FEBRUARY 12, 2018
There are VCAs that can follow simple instructions with no ability to make decisions, VCAs that process natural language to understand the intent of a customer, and VCAs that are able to utilize advanced computer vision to identify the needs of the customer – from analyzing a document to identifying a device in need of support.
TechSee
FEBRUARY 12, 2018
There are VCAs that can follow simple instructions with no ability to make decisions, VCAs that process natural language to understand the intent of a customer, and VCAs that are able to utilize advanced computer vision to identify the needs of the customer – from analyzing a document to identifying a device in need of support.
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