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15 Crucial Call Center Software Features for 2024: Must-Have Capabilities & Requirements

NobelBiz

The call center industry has been changing faster than ever, due to technological breakthroughs and constantly evolving customer demands. In 2024, businesses have the crucial responsibility of understanding and adopting the latest technology trends in customer service.

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Computer Vision in the Call Center – The New CX Frontier

TechSee

It recognizes faces and smiles in cameras; it helps self-driving cars read traffic signs and avoid pedestrians; it allows factor robots to monitor problems in the production line. In customer service, it helps the computer see the problem, as a true virtual technician. Object recognition in a technical support model.