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Computer Vision in the Call Center – The New CX Frontier

TechSee

MARCH 19, 2018

In customer service, it helps the computer see the problem, as a true virtual technician. In addition, the computer can recognize objects found in a live customer environment; for example, in a variety of backgrounds, positions, angles or lighting. Object recognition in a technical support model.

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15 Crucial Call Center Software Features for 2024: Must-Have Capabilities & Requirements

NobelBiz

FEBRUARY 13, 2024

The call center industry has been changing faster than ever, due to technological breakthroughs and constantly evolving customer demands. In 2024, businesses have the crucial responsibility of understanding and adopting the latest technology trends in customer service. RELATED ARTICLE What is IVR?

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Call Center Self Service Software Contact Center 59
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