Call Center Solutions, Contact Center, Document and First Call Resolution

The Future of Intelligent Decision Support Systems in Contact Centers

TechSee

AUGUST 14, 2018

This article underlines the value of DSS in customer service and focuses on the potential computer vision brings to call/chat centers, where providing a positive customer experience (CX) at scale is critical to success in the current competitive business climate. Current state of DSS in contact centers.

Contact Center

Contact Center System Average Handle Time Virtual Agent

Hold Time is Gold Time: 5 Ways to Improve Call Center Performance By Capturing Customer Data While They Wait on Hold

TechSee

JULY 24, 2023

Customers can submit images, documents, or screenshots through the visual interface of the IVR system. With accurate and up-to-date customer data readily available, agents can provide faster resolutions, leading to reduced call durations and enhanced operational productivity.

Call Center

Call Center First Call Resolution Data CRM

Customer Experience Update

The Future of Intelligent Decision Support Systems in Contact Centers

Hold Time is Gold Time: 5 Ways to Improve Call Center Performance By Capturing Customer Data While They Wait on Hold

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