Call Center Solutions Consumers Survey Virtual Call Center 
ViiBE Blog
APRIL 26, 2021
Customer satisfaction should be the number one goal of your contact center. Half of the consumers surveyed by Zendesk said that just one bad experience would drive them to a competitor, and 80% will defect after multiple bad experiences. Train your employees for customer satisfaction.
NobelBiz
JUNE 1, 2021
A CCaaS is a multi-channel contact center solution that is critical to a company’s growth. It is a software system that improves customer service efficiency by utilizing a call center solution that manages several channels particular to a business. What exactly is a CCaaS solution?
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