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How to Measure the Return On Investment (ROI) of Your Contact Center Solution?

NobelBiz

Here are some of the questions you should to ask: What kind of process are you providing to support agents? Would the solution benefit from a unified CRM? How often do agents need to call or e-mail the solution to complete a task? This means that they will provide support if something goes wrong and fix it.

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Freshdesk vs. Zendesk: The Giants of Customer Support and Help Desk Software

Kustomer

is a cloud-based customer support solution designed to enable businesses of all sizes to deliver exceptional customer service. It’s an all-in-one customer support solution that streamlines the process of managing customer queries and issues across various channels, including email, chat, phone, social media, and websites.