How to Measure the Return On Investment (ROI) of Your Contact Center Solution?
NobelBiz
MARCH 23, 2022
Here are some of the questions you should to ask: What kind of process are you providing to support agents? Would the solution benefit from a unified CRM? How often do agents need to call or e-mail the solution to complete a task? This means that they will provide support if something goes wrong and fix it.
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