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How to use your CRM to improve phone sales and service

Vonage

These solutions also arm your agents with all of the information stored in your CRM, enabling them to quickly answer questions and solve problems. So what should you look for when selecting a CTI adapter and call center solution? Includes gamification features. Here are seven suggestions. Integrates with your CRM.

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How to Measure the Return On Investment (ROI) of Your Contact Center Solution?

NobelBiz

Running a successful contact center means you’re responsible for keeping customers happy and your agents performing effectively so that your company may thrive. And generating an ROI on your contact center to increase your company’s bottom line is part of that growth strategy. Jason Cutter, CEO of Cutter Consulting Group.