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Top 5 Customer Service & CX Articles for Week of March 25, 2024

ShepHyken

My friend and fellow customer service expert, John DiJulius, shares his thoughts on how AI is benefiting both customer and employee satisfaction. I loved one of his first topics: AI is not the end of call centers. If you disagree, it’s because the call center experience you had isn’t using AI for its best capabilities.

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Call Center Outsourcing Philippines: Is It Beneficial For SMEs?

Magellan Solutions

On top of the fluency in English, Filipinos are hospitable and emphatic to your clients. Call center company’s services can help with your business expansion. Besides that, they can also guide you with strategies on how to improve your service. They can determine how many people you need.