Call Center Experience Call Recording Connections Omni-Channel 
ViiBE Blog
MAY 13, 2021
Call center technology refers to these different software and hardware tools used to run a call center. Management systems keep track of call volume, route incoming calls, and perform data analytics in real-time. In contrast, others make outbound calls to customers, and some even do both.
AWS Machine Learning
DECEMBER 21, 2023
The script obtained through generative AI is included in a document (such as TXT, HTML, or PDF), and added to a knowledge base that will guide contact center agents in their interactions with customers. For more information, refer to Amazon Connect Wisdom S3 Sync. The following diagram illustrates this architecture.
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