Talkdesk

JULY 8, 2016

Talkdesk Product Manager Alex Willen and Slack Account Manager Jesse Elliott discussed Slack’s new functionalities as relates to phone support teams in our webinar “Using Slack to Reinvent the Call Center Experience.” Slack modernizes traditional (and sometimes ineffective) call center features.

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Talkdesk

JUNE 27, 2016

All of the above issues can be easily remedied by advanced call center software. In our upcoming webinar on July 7, we’re partnering with Slack to examine how the popular communication app can be used by support teams to improve the call center experience for supervisors, agents and customers.

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NobelBiz

OCTOBER 30, 2020

Your call center experience gets more interesting when you know your customer well. You want to create emotional bonds that make the customer experience in call centers as positive as possible. Sure, there are many tips for your contact center staff management plans to give agents more flexibility.

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