CSM Magazine

OCTOBER 25, 2023

Comparisons : Being able to compare and contrast with similar products or brands. Potential Issues : Awareness of common customer concerns or misconceptions. Building customer trust is essential and a secure shopping experience can go a long way to achieving this. Product Usage : How to use, maintain, or care for the product.

Exceptional Customer Service 52

Exceptional Customer Service Retail Training Customer Service 52

CSM Magazine

MAY 3, 2021

Winning loyal customers can be challenging when many ecommerce websites offer the same or similar products. However, studies have shown that engaged customers are likely to spend more than 50% more than new customers on each purchase. Consider what people will think when they first visit your ecommerce Store.

Ecommerce 52

Ecommerce Loyalty Tips Loyalty Programs 52

ShepHyken

FEBRUARY 24, 2020

(Digital Commerce) The recently revamped VIP program Zappos launched has helped the Amazon-owned retailer build stronger customer loyalty and increase conversion. My Comment: What drives loyalty? Is it a loyalty program with incentives to come back? Or, is it the experience?

Customer Service 106

Customer Service Exceptional Customer Service Retail Ecommerce 106