Brands Customer Experience Management Knowledge Base Online Experience 
Lumoa
APRIL 28, 2020
As a consequence of the increased usage of digital technology, customers’ expectations of digital services are higher than ever – making the digital customer experience more important than ever. Digital customer experience is the online experience and the journey your customers go through while interacting with your brand.
CSM Magazine
FEBRUARY 9, 2018
It is no longer good enough for companies to provide good customers service — rather, companies need to create memorable interactions with customers that help establish a loyal relationship and promote brand advocacy. Define customer experience by channel. Does your ideal customer experience vary by channel?
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