Brands Customer Centricity Voice of Customer White Paper 
InMoment XI
NOVEMBER 2, 2021
Throughout our decades of experience helping the world’s top brands craft memorable, business-powering Experience Improvement (XI) programs, We like to call them the four economic pillars of customer experience (or the four pillars of CX ROI for short). Customer Acquisition Customer Retention Cross-sell & Upsell Cost Reduction. #1:
Comm100
APRIL 26, 2020
In fact, according to Forrester , 72% of businesses say that improving the customer experience is their number one priority. And by the close of 2020, CX is forecast to overtake product and price as the key brand differentiator, according to Jacada Group. I believe most companies truly want to be customer-centric.
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