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NetBase Quid World Tour: Charlotte, Dallas & Austin

NetBase

Each day started with breakfast, of course. Nicki Zink discussed how taking an integrated approach to research methodology empowers brands to smarter strategic decision making, instead of merely informing tactical digital decisions. M chicken wings, the most ever on a SuperBowl Sunday for the Fast Casual brand.

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Workforce Planning: How it Establishes Gold Standard Service

Playvox

While there are many quantitative metrics to measure, such as how long it takes to cook a dish or the average customer wait time, identifying those intangible qualities of customer service can be a little trickier. The brand is synonymous with gold standard service. Don’t Make Guests Wait.