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Three Ways to Get More Value from Your Workforce Optimization Platform

Avaya

It used to be that a brand consisted of a logo and a visual or verbal impression. Today, there are many factors making up—and impacting—your brand. The most significant change is that the customer experience is now a key driver of your brand. There are two types of Speech Analytics applications.

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How to Better Understand Your Customer With Ed Porter

Kustomer

Understanding every aspect of each customer interaction can help companies better serve their audience by better adapting to their wants and needs. Reactive Vs. Proactive Customer Service. Next is evaluating how the brand should go about in creating and enforcing their customer service ideals. How are you, man?