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This is What Exceptional Customer Service Looks Like In 2018

Comm100

In a way, each whipped the customer service industry into a frenzy when they came about, prompting the sale of products that would help companies remain relevant by establishing more and more ways of communicating with customers. Organic Mobile Experiences Blur Channel Lines. Multichannel” and “omnichannel” have been buzzwords for years now.

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Your Customer Experience is Superficial unless you have the “Q”

CX University

If you remove the quality of a car, the experience of driving it and transporting your family in it will suffer, and people won’t want to buy it. The open market impact was disastrous in brand value, perception, customer experience and trust. Take away the quality and the experience is going to suffer.