Confirmit

MARCH 12, 2019

This year there was a lot of emphasis on engaging with customers across both B2B and B2C markets, including gamification, brand value, social media and more. There is so much data sitting in existing systems that it’s just not necessary to ping out another questionnaire every five minutes.

Gamification 56

Gamification B2C Social Media B2B 56

Lumoa

FEBRUARY 9, 2023

Purposeful Leadership: Leaders operate consistently with a clear set of values. Compelling Brand Values: Brand promises drive how the organization treats customers. However, if you want to measure loyalty and aim for long-term goals, check the Net Promoter System. Wondering which metric to choose?

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

ProProfs Chat

SEPTEMBER 9, 2020

Programs that reward customers for reviews and ratings on listicles or social media platforms result in trustworthy and authentic testimonials. Such loyalty program ideas help your customers feel like they belong to a place and that a brand values them. Value-based Program. Leverage Gamification. 5.

Loyalty Programs 96

Loyalty Programs Loyalty Net Promoter Score Gamification 96

SurveySensum

APRIL 30, 2020

In 2003, a loyalty consultant Fred Reichheld proposed a simple method to measure customer loyalty, called the Net Promoter Score® (NPS®) system. This is very important to listen to your customer, however, if you listen and don’t respond this can have a negative impact on the brand value. What is the Net Promoter Score (NPS)?

Net Promoter Score 52

Net Promoter Score NPS Survey Touchpoint 52