ProProfs Chat

SEPTEMBER 9, 2020

Many studies have shown that investing in your brand advocates will yield more revenue in the long-run. According to the Pareto Principle , “20% of a brand’s existing customers are responsible for 80% of its future revenue.”. Leverage Gamification. 5. Leverage Gamification. Train Your Employees.

Loyalty Programs 96

Loyalty Programs Loyalty Net Promoter Score Gamification 96

Lumoa

FEBRUARY 9, 2023

According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. B2B Customer Experience B2B Customer Experience is, simply put, the experience and interactions with your company of a B2B customer. By the way, did you know that Lumoa’s analytics is powered by AI?

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

Kustomer

FEBRUARY 18, 2021

I was going to ask, I think one of the things you mentioned is about the brand value or brand promise that people call it. I think one of the things I see as a challenge is people create these values. And then what are the people in the organization? Gabe Larsen: (10:05). No, I love that. Vikas, go ahead.

Customer Journeys 59

Customer Journeys Hotels Training Customer Experience 59

Stella Connect

JANUARY 4, 2022

Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. Have a specific purpose for each customer service coaching session.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

Stella Connect

APRIL 17, 2018

In a 1:1 coaching session, managers can focus on each agent’s most recent interaction and how it relates to their overall performance scores. Agents feel more comfortable opening up, and they come away feeling better equipped and more valued. Align customer service training with brand values and goals.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Stella Connect

APRIL 17, 2018

In a 1:1 coaching session, managers can focus on each agent’s most recent interaction and how it relates to their overall performance scores. Agents feel more comfortable opening up, and they come away feeling better equipped and more valued. Align customer service training with brand values and goals.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40