Brand Values Employee Experience ROI Voice of Customer 
GetFeedback
MAY 9, 2019
Employee engagement : Employees have to be fluent in the company’s CX goal and strategy. They’re also empowered with the necessary tools and encouraged to actively contribute to the customer experience. And your programs and processes should reinforce customer connectedness.
Think Customers
DECEMBER 13, 2021
When it comes to creating an exceptional customer experience, your North Star is the focal point or the central CX concept that should be supported by every strategic decision you make. It should embody your brand values and provide a shining example of what exceptional customer experiences should look like in your organization.
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