Brand Values Customer Service Customer Service Representative Omni-Channel 
Comm100
AUGUST 23, 2018
In other words, why invest in chasing after customer expectations when you could be shaping those expectations yourself? This blog post is not about the top customer service trends to watch out for in 2018. What we have compiled here is a list of today’s industry-leading customer service examples.
NobelBiz
APRIL 16, 2024
The concept of omnichannel customer engagement has been around for a while now, yet not all companies utilize it correctly or at all. Whether it’s through social media, email, chat, phone, or in-person interactions, businesses must ensure that customers receive the same level of service and attention across all touchpoints.
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SurveySensum
FEBRUARY 20, 2024
Test different approaches, gather insights, and iterate on your customer journey optimization efforts to drive continuous improvement. Customer service isn’t just a department – it’s the heartbeat of your business. So, how to achieve an exceptional customer service experience?
SurveySensum
FEBRUARY 20, 2024
Test different approaches, gather insights, and iterate on your customer journey optimization efforts to drive continuous improvement. Customer service isn’t just a department – it’s the heartbeat of your business. So, how to achieve an exceptional customer service experience?
Eptica
MAY 17, 2017
Date: Wednesday, May 17, 2017 L’Occitane – the benefits of a global approach to digital customer experience. Anne-Sophie Pouyau, Head of International & European Customer Service, presented at the recent Gartner Customer Experience & Technologies Summit. Published on: May 17, 2017.
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