CX for Smarties, A Beginner’s Guide to Customer Experience
Experience Matters
FEBRUARY 23, 2015
This graphic from the report “ The ROI of Customer Experience, 2014 ” shows the connection between CX and loyalty. This “ Ultimate CX Infographic ” also provides some of the compelling economics of CX: How Do Organizations Affect CX? How Do You Build A Customer-Centric Culture?
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