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Experience Matters
OCTOBER 8, 2014
As part of yesterday’s Customer Experience Day celebration , I attended a CXPA local networking event at the Dana-Farber Cancer Institute (DFCI) in Boston. Here are a few tools that should help: Pick out a few ideas to replicate from our 25 Tips for Amplifying Empathy.
Experience Matters
DECEMBER 15, 2015
As you can see in our video Driving CX Transformation , customer-centric culture requires mastering four CX core competencies : Purposeful Leadership , Compelling Brand Values , Employee Engagement , and Customer Connectedness. Predictive Analytics Personalizing.
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