Brand Values Contact Center Gamification Tools 
Stella Connect
JANUARY 4, 2022
And if you’re in a contact center performance management role, you’ve probably invested a lot of time and energy into your customer service training and customer service coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease.
Stella Connect
APRIL 17, 2018
These best practices will not only produce better results on the contact center floor, but they’ll help you bring far more value to your organization. Encourage agents to assess their own performance and identify any barriers to improvement (time, customer service training, tools, etc.). Give the service agent the floor.
Stella Connect
APRIL 17, 2018
If you’re in a contact center performance management role, you’ve probably invested a lot of time and energy in your customer service training and customer service coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease.
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