NobelBiz

APRIL 16, 2024

Whether it’s through social media, email, chat, phone, or in-person interactions, businesses must ensure that customers receive the same level of service and attention across all touchpoints. Example: A call center might receive customer queries through phone calls and social media.

Omni-Channel 52

Omni-Channel Customer Engagement Engagement Contact Center 52

Call Experts

OCTOBER 5, 2023

Adhering to Regulations High-quality call centers ensure compliance in industries with stringent regulatory requirements, such as healthcare or finance. Keep These Factors in Mind Before hiring a contact center, knowing what you’re looking for and what’s necessary to ensure a contact center meets your needs is essential.

Contact Center 105

Contact Center Call Center Guidelines Customer Satisfaction 105

Call Experts

APRIL 8, 2024

Adhering to Regulations High-quality call centers ensure compliance in industries with stringent regulatory requirements, such as healthcare or finance. Keep These Factors in Mind Before hiring a contact center, knowing what you’re looking for and what’s necessary to ensure a contact center meets your needs is essential.

Contact Center 52

Contact Center Call Center Guidelines Customer Satisfaction 52

NobelBiz

NOVEMBER 15, 2022

Just think about the emergence of new communication channels, mobile devices, social media, VoIP, rich data, and so on… In short, there is a strong connection between technology and the agent experience, especially in today’s omnichannel environment. What is a Unified Agent Desktop? Have you ever juggled too many balls at once?

Call Center 52

Call Center Contact Center How To Contact Center Software 52