Brand Values Competitive Advantage eBook Leadership 
Stella Connect
APRIL 17, 2018
It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”. Align customer service training with brand values and goals. If brand guidelines seem arbitrary, it will be harder to get your agents’ buy-in. “[I]f you care about customer experience.
Stella Connect
APRIL 17, 2018
It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”. Align customer service training with brand values and goals. If brand guidelines seem arbitrary, it will be harder to get your agents’ buy-in. “[I]f you care about customer experience.
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