Books Customer Experience Professionals Employee Engagement Exceptional Customer Service 
Customer Enthusiast
JULY 16, 2015
In your book you mention that 80% of companies claim to provide superior service, while only 8% of customers agree. The people who make this argument assume that it has to be zero-sum: either delight customers or reduce customer effort. Customer service is not a campaign; it’s a commitment.
Experience Investigators by 360Connext
FEBRUARY 18, 2020
We've all read 200-page business books and thought "this could've been summed up in two pages." Learn how to create a customer journey map. Discover how to add value and provide exceptional customer service through each phase of the customer journey.
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