Chattermill
MAY 12, 2019
Top 20 Books Every Customer Experience Professional Needs to Read Now. Customer Experience. Today, we’re giving you a peek inside the Chattermill Book Club. We’ve also picked up a ton of insights by making our way through lots of books written by Customer Experience Guru's. Customer Experience Books.
ShepHyken
OCTOBER 27, 2023
Transparent Pricing and Flexible Agreements Customers appreciate transparency in pricing and flexible lease agreements, so be sure to clearly outline the costs involved, including any additional fees for amenities or services.
Think Customers
NOVEMBER 3, 2020
There is a lot more emotional attachment customers have to [grocery] purchases. If you are buying a book or a CD, it does not matter where it came from. We’re seeing customers change very rapidly and those things are all trends that we in the contact center are responding to.
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