Journey Mapping for Chatbots: How to Create a Chatbot Decision Tree from Scratch
Comm100
FEBRUARY 22, 2018
This blog post will give you the run-down of everything you need to know about Chatbot decision trees before designing your Chatbot, and with tips to help you effectively plan and map your bot’s content. Chatbots with well-designed decision trees take customers on smooth, coherent journeys towards resolution. Source: Quartz.
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