Blog Contact Center Software First Call Resolution Virtual Call Center 
ViiBE Blog
AUGUST 11, 2021
ViiBE Blog. The best contact center software for your needs. Call Center , CRM , Customer experience. What is an omnichannel contact center? Contact center software uses omnichannel routing to put the customer in touch with a representative via the means of their choosing.
ViiBE Blog
MAY 13, 2021
So, in a nutshell, a call center connects the customer with the company and ensures an ongoing positive relationship. Which software is used in call centers? Different solutions exist for different kinds of call centers. Some solutions are cloud-based, while others may require a software download.
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