B2C, Gamification, Loyalty Programs and Metrics

A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

FEBRUARY 9, 2023

The situation when B2B CX was very distant from B2C CX has been rapidly changing. Now at least 80% of B2B buyers now expect the same buying experience as B2C customers. B2C Customer Experience B2C Customer Experience refers to how a B2C customer perceives his buying experience and further interactions with your company.

Net Promoter Score

Net Promoter Score Customer Journeys Customer Experience Omni-Channel

15 Types of social media to help boost your brand

BirdEye

DECEMBER 8, 2022

Let’s say you’re a business-to-consumer (B2C) company selling retail products. Interactive social media apps usually focus on engagement, encouraging users to communicate through gamification, competitions, or voting. Not all businesses use social media to reach the same goals.

Social Media

Social Media Brands Video Entertainment

Customer Experience Update

A to Z Guide to Customer Experience Definitions and Terms (Updated)

15 Types of social media to help boost your brand

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