article thumbnail

50+ Customer Experience Statistics for 2020

ProProfs Chat

Better customer experiences can also help you improve employee satisfaction hassle-free. 80% of B2B buyers are not only looking for but expect a buying experience like that of a B2C customer. (Source: Lumoa ) Tweet this. As one of the customer experience facts, this one definitely leaves us surprised.

article thumbnail

75 Must-Know Customer Experience Statistics to Move Your Business Forward in 2022

SmartKarrot

74% of customers are likely to buy a product based just on a favorable CX. Current customer interactions are 85% AI-powered. Employee engagement rises by 20% on average in companies that take steps to improve their customer experience. 80% of B2B buyers expect a purchase experience similar to that of B2C customers.